Account Deletion Request

This page explains how to request deletion of your fit-ai (fitness tracking app) account and its associated data. You can delete your account yourself from within the app, or request deletion by email if you are unable to use the app.

Delete from within the app (recommended)

While signed in to the fit-ai app, you can delete your account with the following steps. Deletion takes effect immediately.

Open "Settings" from the menu at the bottom of the app.
Scroll to the "Data & Account" section.
Tap "Delete account".
Approve the deletion in the confirmation dialog. Your account will be deleted and the records stored on this device will be erased.

Once you confirm, your account is disabled immediately and the data listed below is permanently deleted from our servers. The local data on your device (offline cache such as workout records) is also fully erased.

If you cannot use the app (request by email)

If you cannot sign in to the app (for example, because you lost your device or uninstalled the app), request deletion by email to our support team. Use the subject "Account deletion request" and include your registered email address in the body so we can verify your identity.

Send deletion requests to: support@fit-ai.jp

Once we verify your identity, we will delete your account within 5 business days and confirm completion by email.

Data that will be deleted

Deleting your account permanently deletes the following personal data from our servers (it is not merely marked as deleted):

Account information: authentication credentials and account details such as your email address, password, and profile details.
Workout records: exercise logs, sets, reps, weights, and training history.
Body & health data: height, weight, body composition, and other health-related data.
Activity data: steps and distance imported from Apple Health / Health Connect, and summaries of workouts from other apps.
Meal logs: the meals you recorded.
Goals: the fitness goals you set and related progress data.
AI chat history: your conversations with the AI coaching feature.
Trainer sharing data: your sharing status (categories and period), the record of views, and messages, feeling tags and stamps. These are deleted immediately when you delete your account, and the trainer can no longer see them either (except for the "record of provision to the trainer" described below).

Information kept after deletion

Data contained in backups is erased once the backup retention cycle has rotated. However, the following information is kept even after you delete your account.

Record of provision to the trainer: if you were connected with a trainer, the record of provision to the trainer (the record of your consent: when you agreed, which version of the document you agreed to, your IP address, information about the app and device, and when you withdrew consent; which trainer received records of which categories and period, when the trainer viewed them, and when the connection ended) is kept for 3 years from the last date of provision (the date the connection ended), as required by the Act on the Protection of Personal Information, and is then deleted. To identify you, this record includes your email address and display name as they were when the record was made. It does not include the content of your records.
Legal retention: records we are required to keep by law (for example tax and accounting records) may be stored with restricted access for the period required by that law, and are fully deleted once that period expires.
Anonymous aggregates: at the time of deletion we retain only non-identifying aggregate figures for service improvement (such as the number of deletions and total workout counts per month, age band and gender). Dates of birth are generalised to an age band before aggregation and no per-person record is created. Individuals cannot be re-identified from these aggregates.

Contact us

If you have any questions about account deletion, please contact us at: support@fit-ai.jp